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Terms of Service

Last updated: June 2026

1. Acceptance of Terms

By accessing or using Karibu AI ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms apply to all users, including businesses and individuals who access the platform.

2. Description of Service

Karibu AI provides an AI-powered business receptionist platform that includes WhatsApp automation, appointment booking, lead management, FAQ management, and related tools designed for African businesses. Features vary by subscription plan.

3. Subscriptions & Billing

  • All paid plans start with a 7-day free trial. No charge is made during the trial period.
  • After the trial, your selected plan will be billed monthly at the stated price.
  • You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period.
  • Refunds are not provided for partial months. Downgrade requests take effect on the next billing date.
  • We reserve the right to change pricing with 30 days' notice to active subscribers.

4. Acceptable Use

You agree not to use Karibu AI to:

  • Send unsolicited messages (spam) to contacts who have not opted in.
  • Violate WhatsApp's Business Policy or Meta's Platform Terms.
  • Distribute illegal, harmful, or misleading content.
  • Impersonate another person or organisation.
  • Attempt to reverse engineer, hack, or disrupt the platform.

5. Data & Privacy

Your use of data is governed by our Privacy Policy. You are responsible for ensuring that any customer data you process through Karibu AI is handled in compliance with applicable local laws, including POPIA (South Africa) and GDPR where applicable.

6. Intellectual Property

All content, branding, and technology within Karibu AI is the property of Karibu AI and its licensors. You retain ownership of the data and content you upload. By using the Service, you grant us a limited licence to process your data solely to provide the Service.

7. Limitation of Liability

Karibu AI is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including loss of data, revenue, or business opportunities. Our total liability shall not exceed the amount paid by you in the 3 months preceding the claim.

8. Termination

We reserve the right to suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or fail to pay outstanding balances. You may terminate your account at any time by cancelling your subscription and contacting support.

9. Changes to Terms

We may update these Terms from time to time. We will notify active subscribers by email at least 14 days before material changes take effect. Continued use of the Service after changes constitutes acceptance.

10. Contact

For questions about these Terms, please contact us at legal@karibu.ai.