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Privacy Policy

Last updated: June 2026

1. Introduction

Karibu AI ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights — in compliance with the Protection of Personal Information Act (POPIA) and applicable data protection laws.

2. Information We Collect

  • Account data: Name, email address, business name, phone number collected at registration.
  • Billing data: Payment card details processed securely through Stripe. We do not store full card numbers.
  • Usage data: Leads, appointments, conversations, and FAQ entries you create within the platform.
  • Customer data: Contact information of your leads and customers that you input or that is captured via WhatsApp.
  • Technical data: IP addresses, browser type, device identifiers, and usage logs for security and analytics.

3. How We Use Your Information

  • To provide, maintain, and improve the Karibu AI platform.
  • To process payments and send billing notifications.
  • To send appointment reminders and service-related communications.
  • To detect and prevent fraud or misuse of the platform.
  • To comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We share data only with:

  • Stripe — for secure payment processing.
  • Meta (WhatsApp) — when you connect your WhatsApp Business account to enable automation.
  • AI providers — anonymised conversation context to generate AI responses (no personal identifiers shared).
  • Legal authorities — when required by law.

5. Data Retention

We retain your data for as long as your account is active. Upon cancellation, your data is retained for 30 days before deletion, unless a longer retention period is required by law. You may request earlier deletion by contacting us.

6. Your Rights (POPIA)

Under POPIA and applicable data protection law, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Object to or restrict certain processing activities.
  • Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, contact us at privacy@karibu.ai.

7. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect platform functionality.

8. Security

We implement industry-standard security measures including encrypted data transmission (TLS), secure authentication, and access controls. However, no system is completely secure — please use a strong, unique password for your account.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you by email of material changes. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related queries or to exercise your rights, contact our Information Officer at privacy@karibu.ai.